For the Zillow MoverXP Team from James
I design enterprise and consumer platforms that translate complexity into clarity. This page shows how my design practice aligns with Zillow’s MoverXP mission: transforming the moving journey into a seamless, transparent experience that empowers millions of people to feel at home — faster.
The MoverXP Mindset — Human stories, connected systems
Moving isn’t just logistics, it’s emotion, timing, and trust. I build design systems and experiences that meet people where they are, reducing stress through context, confidence, and intuitive flow.
Proof Points
Reframed multi-stakeholder platforms (agents, adjusters, policyholders) into unified, human-centered journeys.
Applied systems thinking to simplify operations while improving empathy in customer touchpoints.
People First, Systems Always
I’ve learned that making moving easier requires both compassion and rigor. I balance qualitative insights and quantitative feedback to design for real people and measurable outcomes.
Proof Points
Defined decision frameworks that let teams act with autonomy while protecting design integrity.
Shaped AI-driven features that make complex decisions transparent, not opaque — empowering trust, not dependence.
Why Zillow & Why Me
Where My Practice Lives
Zillow’s MoverXP team operates where emotional moments meet data-rich systems — exactly where my practice thrives. I’ve spent my career designing products that guide people through uncertainty with clarity, confidence, and care.
What Drives Me to Zillow
The opportunity to design for millions of movers at scale is both humbling and thrilling. I’m drawn to the challenge of creating continuity across fragmented moments, from discovery to doorstep. Through thoughtful, accessible design.
My Track Record
I’ve spent over a decade designing and leading across enterprise and consumer experiences. From SaaS platforms to AI-driven workflows and real-time dashboards.
I translate ambiguity into systems that ship.
Head of Design, Sparq – Led multi-disciplinary teams transforming large-scale client ecosystems through product modernization and automation.
Design Lead & Architect, Palantir – Shaped high-stakes, data-driven platforms balancing usability with deep analytical power.
Lead Product Designer, Genalpha – Reimagined e-commerce and analytics tools for complex B2B environments.
The through-line: turning data-heavy, multi-party workflows into human-centered systems that scale with confidence.
Recent Work
Preventative Maintenance & Predictive Tools Dashboard (Rapid POC – Figma Make)
Philosophies
Human-Centered Systems Thinking
Design systems that connect emotional clarity with operational precision, helping both customers and teams move confidently.
Accessibility as Design Craft
Design is only great when it’s inclusive. Accessibility isn’t a checklist. It’s an aesthetic of care and respect.
AI with Integrity
Leverage AI as an assistive layer that enhances judgment, never replaces it, giving users more time to focus on what matters.
Design as Orchestration
Bridge disciplines through clarity and storytelling. Great design is the language that unites data, emotion, and execution.
I’d love to explore how my experience designing clarity into complex systems can help Zillow reimagine the moving journey for millions of customers.