Reimagining how enterprise APIs connect people, systems, and innovation.
Enterprise API Modernization & DX Platform (Recent Update 10/30)
Project Overview
The organization’s API landscape had grown organically over a decade—dense, disconnected, and difficult to navigate. Each system spoke a different language, leaving developers to piece together tribal knowledge just to get basic integrations working. The modernization effort set out to change that: not just rebuilding APIs, but redesigning the entire experience of discovering, using, and maintaining them.
Results
Story
Working closely with architects and engineers, I led design discovery and UX architecture for the new developer portal—our “API front door.” Using tools like Figma Make and Cursor, I rapidly prototyped structural layouts, navigation systems, and early AI-powered interactions that help developers troubleshoot issues, test endpoints, and get personalized guidance based on their project context.
These early clickable prototypes are shared in progress, showing the evolving journey from raw architecture diagrams to an intelligent, developer-first experience.
Design Execution
Roles, Permissions, and System Behaviors
As part of defining the experience for the new Integration Hub, we ran a roles and permissions mapping exercise to clarify who can do what across the system. The goal was to translate business responsibilities and user needs into concrete system behaviors.
We started by validating the primary roles and identifying shared or overlapping actions between them. From there, we mapped system-level tasks to specific roles, highlighting areas that required shared access or governance alignment.
The outcome will be a unified permission model that directly informs experience flows, governance design, and technical requirements. This exercise created the foundation for designing realistic user journeys and defining what each persona needs to see, do, and manage within the portal.
More to come
This case study will expand as the project evolves. Over the coming months, I’ll document the transition from discovery artifacts to production-ready design systems—showing how large-scale infrastructure design can be made more transparent, collaborative, and human.